Privacy Policy
_Last updated: 10 December 2025_
This Privacy Policy explains how Euvapes (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit euvapes.com or place an order with us.
Who we are
- Euvapes Ltd
- Juhkentali tn 8, 10132 Tallinn, Estonia
- support@euvapes.com
We are the controller responsible for your personal data.
What data we collect
- Order & Account Information: Your name, email address, phone number, billing and shipping address, and the details of your orders.
- Payment Information: Card payments are handled by our third-party payment provider. We do not store or have access to your full card details.
- Technical Information: IP address, device and browser information, and data collected through cookies and similar technologies when you use our website.
- Communications: Any messages you send us (e.g. support requests) and your marketing preferences.
How we use your data
- Order Processing: To process and deliver your orders, and to honour our delivery guarantee.
- Customer Support: To provide customer support and respond to your enquiries.
- Security & Fraud Prevention: To prevent fraud and keep our site and customers secure.
- Marketing Communications: To send you marketing (offers and news) where you have signed up — you can unsubscribe at any time.
- Legal Obligations: To meet our legal and accounting obligations.
Legal bases
We process your data to perform our contract with you (your order), to comply with legal obligations (such as accounting), on the basis of your consent (for example marketing emails and certain cookies), and for our legitimate interests (such as fraud prevention and improving our service).
Who we share your data with
We share data only as needed to run our shop, with:
- Our payment provider, to process your payment.
- Our delivery partners — DPD, GLS and PostNord — to ship your order.
- Our IT, hosting, email, analytics and advertising service providers, who process data on our behalf.
We require these providers to protect your data and to use it only for the purposes we specify.
Cookies & tracking
We use cookies and similar technologies to operate the site, understand how it is used, and to measure and improve our advertising. You can manage cookies through your browser settings and any cookie controls we provide.
How long we keep your data
We keep order and customer data for as long as required by applicable accounting and bookkeeping law, after which it is deleted or anonymised. Other data is kept only as long as needed for the purposes described above.
Data security
We use appropriate technical and organisational measures to keep your data secure and stored safely.
Your rights
Under the GDPR you have the right to access, correct, delete, restrict, or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at support@euvapes.com .
Age
Our products are intended for adults only. You must be at least 18 years old (or the legal age in your country) to use this site and place an order.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact
For any privacy questions or requests, contact us at support@euvapes.com .